Support is provided with Presspoint to ensure that you are making the most of your integrated CRM. If you have a question about how to do something or if you are having trouble locating a feature you are wanting to use, we’ll be happy to help you get on the right track. And, of course, should you find a bug, we’ll be more than happy to evaluate it and fix it on a priority basis.
Most support is handled by email, generally between the hours of 8am and 6pm Pacific Time (-7 GMT). On occasion we may hop on a Skype call to more efficiently handle a situation but in most cases, email is actually faster. For deeper questions that begin to explore how to architect your specific workflows using Presspoint, we do change over to a consulting model where we book specific times with you to assist in organizing Presspoint to your exact specifications.
This tiered model of support allows us to work with customers and clients on their terms while not requiring upfront integration or setup costs.
Our Documentation for 3.0 is online and is being added to constantly.